Refund Policy

Last Updated: 13-09-2024

At Ragasoft Solutions Pvt. Ltd. (“Company”, “we”, “us”, or “our”), we strive to ensure the highest level of satisfaction with our software development services. This Refund Policy outlines the terms under which refunds may be granted. By using our services, you agree to this policy.

1. Eligibility for Refunds

Refunds may be granted in the following circumstances:

• Service Not Delivered: If the service outlined in the agreement or contract was not initiated or delivered as promised, a refund may be considered.
• Project Cancellation: If a project is canceled by the Client before any work has commenced, a refund may be issued, less any administrative or processing fees.
• Unresolved Issues: If significant issues arise with the deliverables that we are unable to resolve after multiple attempts, you may be eligible for a partial or full refund, depending on the nature of the issue and the services rendered.

2. Non-Refundable Cases

Refunds will not be provided in the following circumstances:

• Change of Mind: If you change your mind after the project has been initiated or services have been rendered, no refund will be issued.
• Completed Services: Once the project deliverables have been approved and/or deployed, refunds will not be issued.
• Delays Caused by Client: Any delays caused by the Client, including failure to provide required information, documentation, or resources, will not qualify for a refund.
• Partially Completed Services: If a project is partially completed and the Client decides to terminate the agreement, a partial refund may be issued at the discretion of the Company, depending on the amount of work completed.

3. Refund Request Process

To request a refund, please follow the steps below:

1. Contact Us: Submit your refund request in writing to [Email Address] with the following details:
   • Name of the project or service
   • Reason for requesting the refund
   • Any supporting documentation or evidence
2. Review: We will review your request within [X] business days.
3. Decision: Upon reviewing your request, we will notify you of our decision regarding the refund. If approved, refunds will be processed within [X] business days via the original payment method.

4. Refund Amount

Refunds will be calculated based on the amount paid for the services, less any administrative or processing fees, costs for work completed up to the point of refund, and non-refundable third-party costs (if applicable).

5. Cancellation by Ragasoft Solutions Pvt. Ltd.

In rare circumstances, we may need to cancel a project due to unforeseen events. In such cases, we will provide a full or partial refund based on the services rendered up to the date of cancellation.

6. Amendments to the Refund Policy

Ragasoft Solutions Pvt. Ltd. reserves the right to update or modify this Refund Policy at any time without prior notice. The updated version will be posted on our website, and the “Last Updated” date will reflect the most recent changes. We encourage you to review this policy periodically for any updates.

7. Contact Information

For any questions or concerns regarding this Refund Policy or to request a refund, please contact us at:

Ragasoft Solutions Pvt. Ltd.
Plot No 130, Sector 82, Mohali
+919041888896
info@ragasoft.co.in